Find-It E-commerce Support Policy

Effective Date: October 23, 2024

Contact Information:

• Email: support@find-it.us
• Website: www.find-it.us
• Phone: +2349040002800

1. Overview

At Find-It Ecommerce, we are dedicated to providing exceptional support to our customers and sellers. This Support Policy outlines the available support channels, response times, and the types of inquiries we handle.

2. Support Channels

We offer multiple channels for support to ensure that you can reach us easily:

• Email Support:

  • Send your inquiries to support@find-it.us for assistance with orders, product information, and account issues.

• Phone Support:

  • Call us at +2349040002800 for immediate assistance during business hours.

• Live Chat:

  • Access our live chat feature on our website for real-time support from our customer service representatives.

3. Support Availability

• Business Hours:
  • Our support team is available from 9:00 AM to 6:00 PM  WAT, Monday to Friday.
• Response Times:
  • Emails will be responded to within 24 hours.
  • Phone support is available during business hours.
  • Live chat support is available during business hours.

4. Types of Inquiries Handled

We handle a wide range of inquiries, including but not limited to:

• Order status and tracking
• Product information and availability
• Account setup and management
• Payment processing issues
• Returns and refunds
• Technical support for the website

5. Escalation Process

If your issue is not resolved through standard support channels, you may request to escalate your concern to a supervisor. This can be done by mentioning your request during your communication with our support team.

6. Feedback

We value your feedback and encourage you to share your experience with our support services. This helps us improve our services and support quality.

7. Policy Updates

We may update this Support Policy periodically to enhance our services. Any changes will be communicated through our website.

8. Contact Us

For any support inquiries, please reach out to us at:

Find-It E-commerce
Email: support@find-it.us
Website: www.find-it.us
Phone: +2349040002800 or +2348089956938