Find-It Ecommerce Return and Refund Policy

Effective Date: October 23, 2024

Contact Information:

• Email: support@find-it.us
• Website: www.find-it.us
• Phone: +2349040002800

1. General Overview

At Find-It, we strive to ensure that our customers are completely satisfied with their purchases. This Return and Refund Policy outlines our procedures for returns, refunds, and dispute resolution.

2. Return Policy

Customers may return products purchased on our platform under the following conditions:

• Eligibility for Returns:

  • Products must be returned within 30 days from the date of delivery.
  • Items must be unused, in their original packaging, and accompanied by a valid receipt or proof of purchase.
  • Certain items, including perishable goods, personalized products, and digital downloads, are non-returnable.

• Return Process:

  • To initiate a return, customers should contact our support team at support@find-it.us or call +2349040002800.
  • Customers will receive instructions on how to return the item, including the return address.
  • Customers are responsible for return shipping costs unless the item was defective or an error was made in processing the order.

3. Refund Policy

• Refund Eligibility:
  • Refunds will be issued once the returned item is received and inspected.
  • Customers will be notified via email regarding the status of their refund.
• Refund Methods:
  • Refunds will be processed to the original payment method within 7-14 business days after approval.
• Partial Refunds:
  • In some cases, partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts.

4. Commission Structure for Sales Agents

• Commission Rates:

  • Sales agents earn a commission based on sales generated through their affiliate links.
  • Commission rates will be communicated upon registration and may vary by product category.

• Payment of Commissions:

  • Commissions will be calculated monthly and paid to sales agents within 15 days of the end of each month.

• Conditions for Commission Payments:

  • Sales agents must comply with all promotional guidelines set by Find-It to qualify for commission payments.
  • Commissions will not be paid on returned products.

5. Dispute Resolution

• Customer Disputes:

  • If a customer has an issue with their order (e.g., defective item, incorrect product), they should contact our support team within 7 days of receiving the product.
  • Our team will work to resolve the issue, which may include issuing a refund or sending a replacement.

• Sales Agent and Wholesaler Disputes:

  • Disputes between sales agents and customers or wholesalers should be reported to support@find-it.us.
  • We will investigate the dispute and work towards a fair resolution, which may include mediation or additional support.

6. Policy Changes

Find-It reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is the responsibility of users to review the policy periodically for updates.

7. Contact Us

For any questions or concerns regarding this policy, please contact us at:

Find-It E-commerce
Email: support@find-it.us
Website: www.find-it.us
Phone: +2349040002800